FAQ
Briefly answers questions you may have.
- How can I return my Jooki?
- Where do you ship to?
- Where can I find music for Jooki?
- My Jooki is stuck, is there a reset button?
- Deezer: how does Deezer work with my.jooki.rocks?
- Memory Cards: How to install and use?
- Jooki Privacy Statement: find it here
- Every time I restart Jooki, it prompts me to connect to jooki-setup WiFi again.
- Is my home wifi signal strong enough?
- What kind of memory cards is supported?
- Troubleshoot: setup WiFi has disappeared, but cannot connect with Jooki app / dashboard
- Can I join your beta-testing group?
- App reports 'Jooki storage is full'. What can I do?
- Factory reset: Outcome & How to
- Can I configure multiple Wifi networks?
- Can I reset the Wifi setup?
- Where can I purchase additional characters?
- Can I create figurines and use my personal NFC tags ?
- Want to know anything else?
- Is Jooki waterproof?
- How long will the battery in my Jooki run on one charge ?
- Where do you ship to?
- Can I use Jooki without a WiFi connection ?