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FAQ

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Briefly answers questions you may have.

  • Troubleshoot: Spotify app doesn't show my Jooki in "Devices Available"
  • How does a Jooki Firmware Update work?  
  • Webradio: Tips
  • Jooki lights: What does it mean when the jooki turns white, blue, orange?
  • Can the wifi be turned off on Jooki? (Airplane mode)
  • How to change / remove the WIFI network your Jooki is connecting to?
  • My Jooki says "update failed"
  • What is the difference between iTunes and Apple Music?
  • Which streaming platforms are available for Jooki?
  • Can I use Apple Music with Jooki?
  • Why there's no Apple music on Jooki?
  • How do I link playlists to flat tokens?
  • How do I link a Jooki character to a Spotify playlist?
  • The new memory card is not detected
  • How do I use Jooki with Deezer?
  • Which audio file-formats are supported by Jooki?
  • Why do I need a memory card?
  • Where can I find music for Jooki?
  • My Jooki is stuck, is there a reset button?
  • Deezer: how does Deezer work with my.jooki.rocks?
  • Jooki Privacy Statement: find it here
  • Every time I restart Jooki, it prompts me to connect to jooki-setup WiFi again.
  • Is my home wifi signal strong enough?
  • How can I return my Jooki?
  • Can I copy musicfiles from iTunes on Jooki?
  • Jooki App on iOS: How do I upload files?
  • Can I join your beta-testing group?
  • App reports 'Jooki storage is full'. What can I do?
  • Factory reset: Outcome & How to
  • Can I configure multiple Wifi networks?
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