FAQ
Briefly answers questions you may have.
- One of the characters is not recognized by Jooki
- How do I link playlists to flat tokens?
- The new memory card is not detected
- Wifi setup for Jooki - All you need to know
- How does a Jooki Firmware Update work?
- How to change / remove the WIFI network your Jooki is connecting to?
- My Jooki says "update failed"
- What is the difference between iTunes and Apple Music?
- Which streaming platforms are available for Jooki?
- Can I use Apple Music with Jooki?
- How do I link a Jooki character to a Spotify playlist?
- How do I use Jooki with Deezer?
- Which audio files formats are supported by Jooki?
- Why do I need a memory card?
- My Jooki appears to be connected fine, but the app cannot find it.
- Where can I find music for Jooki?
- My Jooki is stuck, is there a reset button?
- Deezer: how does Deezer work with my.jooki.rocks?
- Memory Cards: How to install and use?
- Jooki Privacy Statement: find it here
- Every time I restart Jooki, it prompts me to connect to jooki-setup WiFi again.
- Is my home wifi signal strong enough?
- How can I return my Jooki?
- Troubleshoot: setup WiFi has disappeared, but cannot connect with Jooki app / dashboard
- Can I join your beta-testing group?
- App reports 'Jooki storage is full'. What can I do?
- Factory reset: Outcome & How to
- Can I configure multiple Wifi networks?
- Can I reset the Wifi setup?
- Where can I purchase additional characters?