If you are experiencing (setup) problems with your Jooki, then it's possible it has an old firmware.
You can see the firmware version of your Jooki in the 'Device Info' page of the Jooki app.
If you cannot use the app, you can ask Jooki to read out information about itself:
Turn Jooki off and on again
- Turn up the volume
- Press the Previous, Next, Volume- and Volume+ buttons at the same time.
- Write down the information spoken by Jooki
For instance: “Jooki: 0306 - Firmware: 3.8.6 - IP address: 192.168.1.79”
If you do not hear a message then your Jooki has an old firmware installed.
Press the 4 buttons at the same time:
The current firmware version is 3.8.6 as of December 2019.
If your firmware version is 3.8.6 (or higher) then you’re all set!
If you have an older firmware then you may experience problems.
What to do if my Jooki has an old firmware?
If your Jooki is connected to the internet and plugged into a charger then it should update automatically within a few hours.
I'm still experiencing problems
Sorry about that, please visit support and click the top right link to file a support request.
(We'll get back to you within one business day)