Some routers prevent devices on the same network from talking to each other.

>> Please find the IP address of your router, go to the settings menu, and disable "AP Isolation", "Wireless Isolation", "Station Isolation" and/or "Client Isolation" in your router settings.

>> Most Public wifi (office, library, ..) have this function enabled. Please contact the network administrator, if you want to connect Jooki to this public wifi.

If the connection does not work after changing the"AP Isolation", please check the other current troubleshooting options here.

https://support.jooki.rocks/hc/en-us/articles/115003079152

You can always contact support as well through support@jooki.rocks. Your mail will trigger a notification in our support ticketing system. We are a very responsive team!